Click Here to Download G2 Troubleshooting Flow Chart

 
# 32737
Energizer Alkaline
AA Batteries
(4 Required)
1
# 8696
G2 COVER/RING/SENSOR ASSY -CLOSET

# 8699

G2 COVER/RING/SENSOR ASSY -URINAL
Also available to fit Zurn
2
# 8701
COVER ASSY.
3

# 8715

OVERRIDE BUTTON ASSY. (Includes screws and hex wrench)

# 8707

SCREWS AND HEX WRENCH ONLY
4
# 8705
LENS WINDOW COVER
5
# 8421
LOCKING RING
6

# 8697

G2 ELECTRONIC MODULE - CLOSET

# 8698

G2 ELECTRONIC MODULE - URINAL
7
# 8702
PLASTIC SUB BASE
8 # 8720 BASE W/SOLENOID
9 # 8721 G2 SOLENOID ONLY
10 # 8695 FLEX TUBE DIAPHRAGM ASSY. (Includes 0.5 gpf volume regulator)
# 8137 FLEX TUBE DIAPHRAGM ASSY. (Includes 1.0 and 1.5 gpf volume regulator)
# 8285 FLEX TUBE DIAPHRAGM ASSY. (Includes 1.6 and 3.5 gpf volume regulator)
# 8710 FLEX TUBE DIAPHRAGM ASSY. (Includes 2.4 gpf volume regulator)
11 # 8703 WHITE VOLUME REGULATOR
# 8704 GREEN VOLUME REGULATOR
# 8706 BLACK VOLUME  REGULATOR
# 8708 BLUE VOLUME REGULATOR
12 # 8711 RANGE TOOL
13 # 34727 EC STRAP WRENCH
14 # 37171 7/64" HEX WRENCH
15 # 8461 VALVE BODY - LESS OPENING
16 # 8396 HANDLE CAP - SOLID
17 # SP795 VALVE BODY
18 # 8040 CP STOP COUPLING
19 # 8038 LOCK RING
20 # 8037 "O" RING
21 # 8039 ADJ. TAILPIECE  2-1/16"  (Other Lengths Available)
22 CALL CONTROL STOP
23 # 8322 1" VP STOP CAP
# 8321 3/4" VP STOP CAP
24 # 5121 "O" RING
     
     
 
Click here for a downloadable PDF of the G2 Troubleshooting Flow Chart
 
     
1
PROBLEM:  
  SENSOR FLASHES CONTINUOUSLY WHEN USER STEPS WITHIN RANGE  
  CAUSE:  
  A) UNIT IN START-UP MODE  
  SOLUTION:  
  A) NO PROBLEM. THIS FEATURE IS ACTIVE FOR THE FIRST TEN MINUTES OF OPERATION  
2
 PROBLEM:  
  VALVE DOESN'T FLUSH; SENSOR NOT PICKING UP USER  
  CAUSE:  
  A) RANGE TOO SHORT  
  SOLUTION:  
  A) INCREASE THE RANGE  
3
PROBLEM:  
 
VALVE DOESN'T FLUSH; SENSOR PICKING UP OPPOSITE WALL OR SURFACE OR ONLY FLUSHES WHEN SOMEONE WALKS BY. RED LIGHT FLASHES CONTINUOUSLY FOR FIRST TEN MINUTES EVEN WITH NO ONE IN FRONT OF THE SENSOR.
  
  CAUSE:  
  A) RANGE TOO LONG  
  SOLUTION:  
  A) SHORTEN RANGE  
4
PROBLEM:  
  VALVE DOES NOT FLUSH EVEN AFTER ADJUSTMENT  
  CAUSE:  
  A) RANGE ADJUSTMENT POTENTIOMETER SET AT FULL "MAX" OR FULL "MIN' SETTING  
  B) BATTERIES COMPLETELY USED UP  
  C) PROBLEM WITH ELECTRONIC CONTROL MODULE  
  SOLUTION:  
  A) RE-ADJUST POTENTIOMETER AWAY FROM FULL "MAX" OR "MIN" SETTING  
  B) REPLACE BATTERIES  
  C) CALL EQUIPARTS AT 800-442-6622 TO REPLACE ELECTRONIC CONTROL MODULE  
 
5
PROBLEM:  
  UNIT FLASHES FOUR QUICK TIMES WHEN USER STEPS WITHIN RANGE  
  CAUSE:  
  A) BATTERIES LOW  
  SOLUTION:  
  A) REPLACE BATTERIES  
6
PROBLEM:  
  VALVE DOES NOT SHUT OFF  
  CAUSE:  
 
A) BY-PASS ORIFICE IN DIAPHRAGM IS CLOGGED WITH DIRT OR DEBRIS, OR BY-PASS IS CLOGGED BY AN INVISIBLE GELATINOUS FILM DUE TO "OVERTREATED" WATER
  
  B) DIRT OR DEBRIS FOULING STEM OR FLEX TUBE DIAPHRAGM.  
  C) O-RING ON STEM OF FLEX TUBE DIAPHRAGM IS DAMAGED OR WORN.  
  D) PROBLEM WITH ELECTRONIC SENSOR MODULE  
  SOLUTION:  
 
A) REMOVE INSIDE PARTS ASSEMBLY AND WASH UNDER RUNNING WATER. NOTE: SIZE OF ORIFICE IN BY-PASS IS OF UTMOST IMPORTANCE FOR THE PROPER METERING OF WATER BY THE VALVE. EQUIPARTS RECOMMENDS THAT YOU DO NOT ENLARGE OR DAMAGE THIS ORIFICE. REPLACE INSIDE PARTS ASSEMBLY IF CLEANING DOES NOT CORRECT THE PROBLEM.
  
  B) REMOVE INSIDE PARTS ASSEMBLY AND WASH UNDER RUNNING WATER.  
  C) REPLACE QUAD SEAL IF NECESSARY  
  D) REPLACE ELECTRONIC SENSOR MODULE  
7 PROBLEM:
NOT ENOUGH WATER TO FIXTURE
 
CAUSE:
A) WRONG FLUSH VOLUME REGULATOR INSTALLED IN FLEX TUBE DIAPHRAGM KIT
B) WRONG OPTIMA PLUS MODEL INSTALLED; I.E. 1.0 GPF URINAL INSTALLED ON 3.5 GPF CLOSET FIXTURE.
C) ENLARGED BYPASS IN DIAPHRAGM
D) CONTROL STOP NOT ADJUSTED PROPERLY
E) INADEQUATE VOLUME OR PRESSURE AT SUPPLY
SOLUTION:
A) INSTALL THE CORRECT REGULATOR
B) REPLACE WITH PROPER OPTIMA PLUS MODEL
C) REPLACE FLEX TUBE DIAPHRAGM
D) READJUST CONTROL STOP
E) INCREASE WATER PRESSURE OR SUPPLY (FLOW) TO VALVE
8 PROBLEM:
TOO MUCH WATER TO FIXTURE
 
CAUSE:
A) WRONG FLUSH VOLUME REGULATOR INSTALLED IN FLEX TUBE DIAPHRAGM KIT
B) CONTROL STOP NOT ADJUSTED PROPERLY.
C) WRONG OPTIMA PLUS MODEL INSTALLED; I.E. 3.0 GPF MODEL INSTALLED ON 1.0 OR 1.5 GPF URINAL FIXTURE.
D) DIRT IN DIAPHRAGM BYPASS
 
SOLUTION:
A) INSTALL THE CORRECT REGULATOR
B) READJUST CONTROL STOP
C) REPLACE WITH PROPER OPTIMA PLUS MODEL
D) CLEAN UNDER RUNNING WATER OR REPLACE FLEX TUBE DIAPHRAGM
 

BATTERY REPLACEMENT

     
 
When required, replace batteries with four (4) Alkaline Type AA Batteries. Note: Water does not have to be turned off to replace batteries. Loosen the two (2) Screws on top of unit. Remove the complete Cover Aseembly. Lift the Sensor Module from its Plate. Unplug the Electrical Connector from Battery Compartment Cover. Loosen the Retaining Screw on Battery Compartment Cover. Install four (4) Alkaline Type AA Batteries exactly is illustrated below.
     
 
Install Battery Compartment Cover and secure with Retaining Screw. Make certain that Battery Compartment Cover is fully compressed against Gasket to provide a seal. Do not overtighten. Plug the Electrical Connector into the Battery Compartment Cover. Reinstall the Sensor Module onto the Plate. Reinstall the complete Cover Assembly onto the Plate. Tighten the two (2) Screws on top of the unit.
 
     
CARE & CLEANING INSTRUCTIONS
 
DO NOT use abrasive or chemical cleaners to clean Flushometers, they may dull the luster and attack the chrome or special decorative finishes. Use ONLY soap and water, then wipe dry with clean cloth or towel. While cleaning the bathroom tile, the Flushometer should be protected from any splattering of cleaner. Acids and cleaning fluids can discolor or remove chrome plating.
  
 
FOR BREAKDOWNS AND TROUBLESHOOTING GUIDES
FOR OTHER SLOAN FLUSHOMETERS, CLICK HERE
   
Equiparts  •   1003 Main St.  •  Pittsburgh, PA 15215
Pittsburgh: 412-781-9100   •  Toll Free: 800-442-6622   •   Fax: 412-781-3085
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